What is your Kickstarter return policy?
While all of our products are guaranteed for life, it is not our policy to offer refunds or returns on items received as Kickstarter rewards or Indiegogo perks.
The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts – in our case, grooming gear – that are sent to our supporters as a token of appreciation for their support of our business. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…
1. Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours who could use a better shave
2. Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value – if you want to recuperate that value and possibly even more, throw your reward up on eBay.
3. Give your reward another chance. Most of our products take some getting used to. Maybe it doesn’t work for you right now, but perhaps you’ll give it some more time and find that you really enjoy it. We have some fantastic resources for breaking in your new gear at https://getsupply.com/101.
Thank you again for your support and understanding, and please don’t hesitate to contact us if you have any questions.